Refund & Cancellation Policy

Integrus AI (Global Imports, GSTIN 27DJGPM2836C1ZB) is retained for a fixed fee to deliver a defined number of qualified introductions within an agreed period, as set out in the proposal or Statement of Work (“SOW”) for that engagement. This policy explains what happens when an introduction does not meet the agreed criteria, and how cancellation works.

If an introduction we deliver does not meet the qualification criteria agreed in the proposal or SOW, notify us at swayam@integrusai.com within the review period stated there, or within 15 days of delivery if no period is stated.

We will review the introduction against the agreed criteria and, where it does not qualify, replace it with a new introduction at no additional cost. This is how we make good on a bad introduction — not as a cash refund, but as a like-for-like replacement, at no limit on the number of replacements needed within an engagement.

• Fees already invoiced and paid for an engagement, or for a billing period that has started, are non-refundable — the remedy for a non-qualifying introduction is replacement under Section 2, not a refund.
• We do not offer refunds for change of mind once an engagement has commenced.
• A refund will be issued where required by applicable Indian consumer or contract law, or where we and the Client agree to one in writing.
• Where a refund is due, it is issued to the original payment method within a reasonable time after approval; your bank or payment provider may take several additional business days to reflect it.

You may cancel a recurring or ongoing engagement at any time by giving at least 15 days’ written notice to swayam@integrusai.com before the next billing date. Cancellation stops future billing cycles; it does not refund the fee for the current or any already-invoiced cycle, which we continue to deliver against (including replacements under Section 2) until its term ends.

We may suspend or end an engagement, with notice where practicable, if fees due are not paid or the SOW is materially breached.

For a replacement request, refund query or cancellation notice, email swayam@integrusai.com with your engagement/order reference. We aim to respond within 3 business days.

See also our Terms & Conditions.